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ISO 9001 Consultancy

Overview

Every organization in the world would like to improve the way that it operates, whether that means:

  • increasing market share;
  • reducing costs;
  • improving employee competence;
  • more efficient management and delivery of products and services;
  • managing risk more effectively;
  • improving customer satisfaction.

A quality management system (QMS) gives you the framework you need to monitor and improve performance in any area you choose within your own organisation.

ISO 9001 is by far the world's most established quality framework and sets the standard for a QMS. It can assist all types of organizations from all industry sectors to succeed through:

  • improved customer satisfaction;
  • increased staff motivation;
  • reduction of product and service delivery failures;
  • continuous improvement.

ISO 9001 can form part of an Integrated Management System (IMS) based on PAS 99 to provide holistic management of your organisation to optimise your processes for delivering your products and services to your customers.

Service Offering

BCRM can help you in the following areas:

  • advice on document and record management.
  • assistance in Certification Body application for certification;
  • assistance in implementation;
  • audits of your management system;
  • carry out a gap analysis on your organisation;
  • define a plan for implementation;
  • define and set up a project team with with key personnel to develop the new methods and techniques;
  • define your business and support processes;
  • define your customer complaints and satisfaction processes and procedures;
  • define your internal and external communication strategies;
  • define your quality objectives;
  • document your QMS;
  • document your Quality Manual;
  • obtain advice and guidance from your Certification Body;
  • obtain support from your top management;
  • preparation for Certification Body audits;
  • review and advise you on your infrastructure;
  • subsequent revision of your QMS, as required;
  • train your internal auditor/s;

Approach

Rather than offering an 'out-of-the-box' solution, BCRM ensure that the implemented QMS (or QMS as part of an IMS) is very much tailored around your own organisation, rather than trying to fit your organisation to a predetermined set of template forms and procedures. This approach means that you and your staff will:

  • be able to continuously improve your products and services;
  • feel greater ownership;
  • find it easier to maintain in the longer term;
  • gain more than just an ISO 9001 certificate;
  • gain real added value and business benefit from it;
  • improve customer satisfaction.

Using the BCRM approach to ISO 9001 covers:

  • defining the scope of the QMS;
  • understanding the business;
  • establishing the QMS;
  • embedding quality management in your business;
  • implementing and operating the QMS;
  • monitoring and reviewing the QMS;
  • auditing the QMS;
  • management reviews of the QMS;
  • continuous improvement of the QMS.

Benefits

ISO 9001 is an internationally recognised standard you can use to implement your QMS. The benefits of this certification are that it:

  • builds team spirit as the QMS requires a team, not an individual, approach;
  • decreases defect rates;
  • demonstrates your commitment to quality management;
  • demonstrates your legal and regulatory compliance;
  • detects defects that do occur are caught earlier and are corrected at a lower cost;
  • makes it easier for your new employees 'get up to speed' by following documented procedures;
  • enables you to show your 'quality credentials' regarding tenders and gain competitive advantage;
  • ensures corrective action is taken whenever defects in your products and services occur;
  • enhances your customer's trust in you;
  • produces well defined and documented procedures to improve the consistency of your products and services;
  • provides a framework for managing and continually improving your quality management performance;
  • provides improved public image;
  • constantly measures quality;
  • reduces your operational costs;

Next Steps

  • BCRM are justifiably proud of our 100% SUCCESS RATE, of achieving first time certification through an Accredited Certification Body for our Clients;
  • BCRM has a number of other service offering, these are listed here;
  • BCRM is committed to providing a consistently high value service to our Clients;
  • David Lilburn Watson, who remains personally 'hands-on' throughout the process, manages this process.
  • to understand how the BCRM suite of offerings can be used to transform your business, please contact us
  • we look forward to discussing your specific requirements, at your convenience;
  • we offer a free Health Check for ISO 9001;
  • whatever other type of consultancy you require, we can possibly offer a free Health Check.